Computer: - Pentium III 500 and higher - 128mb – 256mb of RAM - High Density 1.44mb 3½" Floppy Drive - CD ROM Drive - 10 gig or larger Hard Drive - 2 Parallel Ports and 2 Serial Ports - Super VGA PCI Video Card - 15" or 17" .28 Dot Pitch or Better Super VGA Monitor - Keyboard and mouse

Others:
- Operational System: Windows 9.X/NT/2000/XP
- Laser or Ink Jet Printer
- Tape Backup (sized according to Hard Drive size)

Information on Modem Support
Modem support allows the client computer and the technical support computer to hook up to each other. This allows technical support to see exactly what it going on at your site. It also allows for what we call "On Line Training". This is a special type of exact pinpoint training that will go directly to what you need to know. It is done with both computers connected with a modem.


For Modem Support
Internet Access or a 56k Modem (Internet Access is preferred.)
pcAnywhere 32® version 10 or newer


Information on Networking Your Computers:
If you want to network several computers, Windows® 98, NT, 2000 and XP have the networking software built in. All you have to do is purchase a 100mbs Ethernet Network card for each machine, a network hub and the proper cable to run between them. Normally you purchase the cable either from the supplier of the network cards and hub or from a cable installation company.

The main computer that holds all of the data is called the network server. (Don’t use XP Home Edition or NT/2000 workstation as a server as it will cause problems) All of the other machines on the network are called workstations. Your server should be a faster machine than your workstations. For example if the workstations were all going to be Pentium III 500’s with 128mb of memory, you should run a Pentium III 650 or faster with 256mb of memory in the server. The more memory and the faster the CPU, the faster the software will run. For the server, more memory is more important than a faster processor. If you run other applications on your server or workstations, more memory and higher processor power is strongly recommended.